We do not believe in a “one size fits all” approach to working with our customers. At Secure Server Solutions, we work closely with you and believe in tailoring a solution to meet your business or organisation’s unique requirements:

We offer a variety of maintenance and service options and can customise these to suit a wide range of environments.
We can structure Service Level Agreements to meet your organisation’s requirements.
We make recommendations according to your environmental considerations and location.

Maintenance

We recommend that periodic maintenance and inspection by a qualified technician be undertaken to ensure a stable operating environment for your sensitive equipment, and to eliminate the possibility of down time.

Our maintenance agreement/contract is a comprehensive document outlining a detailed maintenance program for the unit/s in your geographic area. The following areas are covered in detail in the agreement:

Agreement term
Maintenance schedule: tailored to your environment
Emergency call out
Remote monitoring alarm procedures:

Type of notification system (e-mail / SMS )
First point of contact in response to the alarm
Technician response process
Identification of the problem
Reporting

The maintenance agreement offers you an "ongoing peace of mind" for your server environment.